Inner Meadow Care | Evidence-Based Counselling

Effective Date: 15 July 2026

Welcome to Inner Meadow Care (" Inner Meadow Care ", " we ", " our ", or " us "), an online mental wellness platform committed to making professional, ethical, and evidence-informed counselling accessible through independent qualified Mental Wellness Professionals. Our goal is to provide a safe, compassionate, and professional space where individuals can receive psychological support while respecting their privacy, dignity, and autonomy.

Our website serves as the primary point of contact for learning about our services and scheduling a complimentary introductory chat. If you choose to continue with counselling, communication, appointment scheduling, payments, documentation, and online sessions may be facilitated through approved third-party platforms, communication channels, and technology providers selected by Inner Meadow Care. These services may therefore take place outside the website while remaining part of the overall services provided through Inner Meadow Care.

By accessing our website, scheduling an introductory chat, submitting forms, communicating with us, booking appointments, making payments, attending counselling sessions, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy, Client Consent Form, and any other policies or notices published by Inner Meadow Care now or in the future (collectively, the " Policies "). Electronic acceptance, including selecting "I Agree," submitting forms, booking appointments, making payments, or continuing to use our services, shall constitute valid acceptance to the fullest extent permitted by applicable law. For evidentiary and legal purposes, electronic records, emails, messages, online forms, digital confirmations, payment confirmations, electronic signatures, checkbox acknowledgements, and similar electronic communications shall constitute valid records of communication and acceptance to the fullest extent permitted by applicable law.

Definitions

For the purpose of these Terms & Conditions:

"Inner Meadow Care", "we", "us", or "our" refers to the online counselling and emotional wellness platform operated by Inner Meadow Care.

"Platform" refers to the Inner Meadow Care website, online portal, communication channels, scheduling systems, resources, and any associated services, tools, or technology used to facilitate access to counselling and emotional wellness support.

"User", "Client", "you", or "your" refers to any individual who accesses our website, communicates with Inner Meadow Care, submits an enquiry, participates in an introductory chat, books an appointment, makes a payment, or engages with any services facilitated through our Platform.

"Mental Wellness Professional" or "Professional" refers to independent professionals providing counselling and emotional wellness support through Inner Meadow Care, including counselling psychologists, therapists, psychologists, counsellors, and other qualified mental wellness professionals.

"Services" refers to counselling, emotional wellness support, introductory chats, related resources, and other services facilitated through the Platform.

"Third-Party Platforms" refers to external services, applications, software, or technology providers used by Inner Meadow Care to support its operations, including but not limited to scheduling platforms, payment gateways, communication tools, video conferencing platforms, client management systems, and other authorised service providers.

"Content" refers to all information, text, graphics, resources, educational materials, articles, forms, policies, designs, logos, and other materials available through the Platform.

1. Eligibility

To use our services, you confirm that:

You are at least 18 years of age , or if you are under 18 years of age, your parent or legal guardian has provided all required consent before counselling begins.
You have the legal capacity to enter into these Terms.
All information you provide is accurate, complete, truthful, and kept reasonably up to date.
You will not impersonate another person, create a false identity, or provide misleading or fraudulent information.

Where reasonably necessary for safeguarding, legal compliance, fraud prevention, or verification, Inner Meadow Care may request proof of identity, age, or legal guardianship.

We reserve the right to refuse, suspend, or discontinue services where information provided is inaccurate, fraudulent, cannot reasonably be verified, or where continued services would be unsafe, unethical, unlawful, outside the scope of our services, or otherwise inconsistent with our professional or legal obligations. Inner Meadow Care reserves the right to refuse, suspend, or discontinue services immediately, with or without prior notice, where permitted by applicable law.

2. Nature & Scope of Services

Inner Meadow Care facilitates access to professional online counselling services delivered by qualified Mental Wellness Professionals.

Services may include online counselling, psychoeducation, emotional support, psychological interventions, self-help resources, and other mental wellness services that fall within the treating Mental Wellness Professional's qualifications and professional competence.

Our services are not intended to replace emergency medical or psychiatric care, crisis intervention, hospitalization, medication management, forensic or medicolegal services, legal advice, or any other emergency or specialised healthcare service.

Inner Meadow Care is not an emergency or crisis service. If you are experiencing suicidal thoughts, immediate risk of harm to yourself or others, severe psychiatric symptoms, or any medical emergency, you should immediately contact your local emergency services, visit the nearest hospital, or seek assistance from an appropriate emergency provider.

Online counselling may not be appropriate for every individual or every concern. Where appropriate, your treating Mental Wellness Professional may recommend inperson counselling, psychiatric consultation, medical care, or another service better suited to your needs.

Participation in counselling is voluntary, and while it may be beneficial, neither Inner Meadow Care nor any Mental Wellness Professional guarantees any specific therapeutic outcome, diagnosis, recovery, or improvement.

Any articles, blogs, videos, worksheets, or other educational resources made available by Inner Meadow Care are provided solely for general educational purposes and do not constitute individualized psychological, psychiatric, medical, or legal advice.

3. Introductory Chat & Onboarding

Inner Meadow Care may offer a complimentary 10-minute introductory chat , which can be scheduled through an approved third-party scheduling platform accessible from our website.

The introductory chat is intended only to explain our services, answer general questions, understand your counselling needs, determine whether our services may be appropriate, and discuss possible next steps. It is not a therapy session,

psychological assessment, diagnosis, treatment, crisis intervention, emergency service, or the establishment of a therapeutic relationship.

Scheduling an introductory chat does not guarantee acceptance as a client or the availability of counselling services. Inner Meadow Care reserves the right to decline or discontinue services where appropriate for legal, ethical, clinical, operational, or safety reasons.

If you choose to proceed with counselling, further communication, appointment scheduling, consent forms, intake documentation, payment requests, invoices, and related administrative processes may be conducted through approved communication channels such as email, telephone, messaging services, or other approved digital platforms. Counselling sessions and certain administrative functions may also be conducted through approved third-party practice management or telehealth platforms selected by Inner Meadow Care.

By continuing with our services, you acknowledge and consent to the use of such communication channels and third-party technology as reasonably necessary for delivering counselling services.

4. Booking, Fees & Payments

Appointments are available by prior booking only through methods approved by Inner Meadow Care.

Session fees and applicable charges will be communicated before booking and may be revised for future appointments without affecting previously confirmed bookings. Promotional offers, discounts, and package pricing may be introduced, modified, or withdrawn at any time and shall not apply retrospectively.

Payment must be completed before the scheduled session through an approved payment method. Payment requests, invoices, confirmations, and related communications may be shared through approved communication channels.

Payment processing may be facilitated through third-party payment service providers. Inner Meadow Care shall not be responsible for payment gateway failures, banking delays, declined transactions, chargebacks initiated by financial institutions, or other issues arising from third-party payment providers beyond its reasonable control.

Sessions begin and conclude at their scheduled time. Late arrival may result in a shortened session without extension or refund where necessary to avoid disruption to subsequent appointments.

Inner Meadow Care reserves the right to cancel, postpone, reschedule, or reassign appointments where reasonably necessary due to availability of mental wellness

professional, illness, emergencies, ethical considerations, operational requirements, technical difficulties, or events beyond our reasonable control.

Repeated no-shows, excessive cancellations, booking misuse, fraudulent payment activity, abusive behaviour, or other inappropriate conduct may result in refusal of future appointments, suspension, or termination of services. Booking with a particular Mental Wellness Professional does not create any entitlement to continued access to that Professional.

5. Cancellation, Rescheduling and Refunds

By booking an individual session or purchasing a counselling package through Inner Meadow Care, including via the Platform, approved third-party platforms, or authorised communication channels, the User acknowledges that time, availability, and professional resources of the selected Mental Wellness Professional are reserved specifically for them. Accordingly, payments made towards confirmed individual sessions and counselling packages are non-refundable, except as expressly provided below or where Inner Meadow Care, at its sole discretion, determines otherwise.

For individual sessions, any request for cancellation or rescheduling must be made at least 24 hours before the scheduled session time. All rescheduling requests are subject to the availability and agreement of the concerned Mental Wellness Professional and cannot be guaranteed. Requests made less than 24 hours before the scheduled session, failure to attend a session, or missed appointments may result in the session being considered utilised, with no refund, credit, or replacement session provided.

For counselling packages, Users may request cancellation and a full refund within seven (7) calendar days of purchase , provided that no session under the counselling package has commenced or been attended . Once any session forming part of the counselling package has taken place, the package shall be deemed utilised and shall not be eligible for cancellation, partial refund, or reimbursement. Counselling packages are otherwise non-transferable and nonexchangeable.

Inner Meadow Care is a platform facilitating access to Mental Wellness Professionals and shall not be responsible for cancellations, delays, interruptions, technical difficulties, internet connectivity issues, third-party platform failures, or changes arising due to circumstances involving the User, Mental Wellness Professional, or events beyond the reasonable control of Inner Meadow Care. Where reasonably possible, Inner Meadow Care may, at its sole discretion, assist in facilitating alternative arrangements.

Any refund, credit, extension, replacement session, or exception granted by Inner Meadow Care shall be entirely discretionary and shall not create any obligation, precedent, or continuing right for any User. By using the Platform, booking individual sessions, or purchasing counselling packages, Users acknowledge and agree to be bound by this Cancellation, Rescheduling and Refund Policy.

6. Communication, Third-Party Platforms & Technology

To facilitate our services, Inner Meadow Care may use approved third-party providers for appointment scheduling, communication, video consultations, documentation, practice management, secure cloud storage, payment processing, and other administrative functions.

Accordingly, communications, appointment confirmations, payment requests, invoices, reminders, consent forms, counselling sessions, and other aspects of service delivery may occur through approved third-party platforms or communication channels rather than directly through the Inner Meadow Care website.

While we take reasonable care in selecting reputable service providers, these platforms operate independently and are governed by their own terms of use and privacy policies. Inner Meadow Care does not own or control these providers and cannot guarantee their uninterrupted availability, security, performance, or policies.

To the fullest extent permitted by law, Inner Meadow Care shall not be liable for technical failures, payment processing errors, internet interruptions, cyber incidents, service outages, communication delays, policy changes, or other issues arising from third-party providers or circumstances beyond our reasonable control.

Users are responsible for ensuring that the email address, telephone number, and other contact details provided to Inner Meadow Care remain accurate and accessible. Inner Meadow Care shall not be responsible for missed communications, reminders, session links, invoices, or other notices resulting from incorrect contact information, spam filtering, device settings, or circumstances beyond its reasonable control.

By using our services, you acknowledge and consent to the reasonable use of such third-party providers where necessary for the delivery and administration of counselling services.

7. Confidentiality & Privacy

Your collection, use, storage, processing and disclosure of personal information is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the Platform, you also agree to our Privacy Policy. Inner Meadow Care reserves the right to add, change, or remove sections from the Privacy Policy without notice or liability to any third-party.

8. Client Responsibilities & Acceptable Use

To help ensure a safe, respectful, and effective counselling environment, clients agree to:

Provide accurate and complete information to the best of their knowledge.
Participate honestly and respectfully in the counselling process.
Attend appointments on time or provide notice in advance if unable to attend.
Follow reasonable instructions relating to scheduling, communication, and service delivery.
Use our services only for lawful and appropriate purposes.

Clients agree not to:

Record, photograph, screen record, livestream, transcribe (including through AI-powered tools), copy, reproduce, or otherwise capture any counselling session or any communication between the User and Inner Meadow Care, the User and a Mental Wellness Professional, or any representative of Inner Meadow Care, whether conducted through telephone calls, video consultations (including Google Meet, Zoom, or similar platforms), WhatsApp, email, messaging applications, social media, or any other communication channel, without the prior written consent of all concerned parties.
Share confidential communications, session materials, or personal information belonging to another client, mental wellness professional, or Inner Meadow Care without authorisation.
Harass, threaten, intimidate, abuse, stalk, discriminate against, impersonate, defame, blackmail, coerce, sexually harass, or otherwise behave inappropriately toward any Mental Wellness Professional, representative, staff member, or user.
Engage in abusive, offensive, fraudulent, malicious, unlawful, or disruptive conduct through email, telephone, messaging platforms, social media, video sessions, reviews, or any other communication channel connected with Inner Meadow Care.
Upload, transmit, or share unlawful, defamatory, misleading, obscene, malicious, or infringing content through any platform or communication channel used in connection with our services.
Attempt to gain unauthorised access to our systems, accounts, records, communications, or those of any Mental Wellness Professional or other client.
Misuse, interfere with, disrupt, reverse engineer, or attempt to compromise the security or operation of any website, software, communication platform, or third-party technology used in delivering our services.

Clients remain solely responsible for the accuracy, legality, and appropriateness of any information, documents, forms, reviews, messages, or other content they submit.

Inner Meadow Care reserves the right to remove content, refuse publication of reviews, suspend communications, cancel appointments, or immediately suspend or terminate services where a client's conduct is abusive, threatening, unlawful, fraudulent, repeatedly disruptive, or otherwise compromises the safety, wellbeing, professional integrity, or lawful operation of Inner Meadow Care or its Mental Wellness Professionals. Inner Meadow Care further reserves the right to remove, decline to publish, moderate, or respond to any review, rating, testimonial, comment, or other user-generated content that it reasonably believes to be false, misleading, defamatory, abusive, unlawful, fraudulent, or otherwise in breach of these Terms or applicable law.

9. Mental Wellness Professionals & Scope of the Platform

Inner Meadow Care facilitates access to counselling services delivered by qualified Mental Wellness Professionals and manages the administrative and operational aspects of the platform.

Each Mental Wellness Professional remains independently responsible for their professional opinions, assessments, counselling and therapeutic approaches, recommendations, decisions, documentation, and the delivery of counselling services within their professional competence and applicable ethical standards. Any concerns, disputes, disagreements, dissatisfaction, claims, or issues arising from the counselling relationship, communication, advice, recommendations, professional decisions, or interactions between a client and a Mental Wellness Professional shall be solely between the client and the respective Professional. Inner Meadow Care acts only as a facilitating platform and shall not be held responsible or liable for any such interactions, outcomes, actions, omissions, or professional decisions made by the Professional. Inner Meadow Care does not supervise, direct, control, or interfere with the independent professional judgment exercised by any Mental Wellness Professional.

Inner Meadow Care does not guarantee that every Mental Wellness Professional will be suitable for every client. Clients may request a change of Mental Wellness Professional, and Inner Meadow Care may also reassign a client where reasonably

necessary for continuity of care, wellness profession availability, ethical practice, professional competence, operational requirements, or client safety.

Although we make reasonable efforts to verify the qualifications, registrations (where applicable), experience, and professional information provided by Mental Wellness Professionals before onboarding them, such information is primarily supplied and maintained by the respective Professional. Inner Meadow Care cannot independently verify every representation made and shall not be responsible for any inaccurate, incomplete, outdated, or misleading information supplied by a Professional despite reasonable verification efforts.

Inner Meadow Care reserves the right to onboard, remove, suspend, or replace Professionals at its discretion. We cannot guarantee the continued availability of any particular Professional, nor can we guarantee appointments at preferred dates, times, or frequencies. Where reasonably possible, we will make efforts to accommodate scheduling preferences.

Inner Meadow Care reserves the right to refuse, suspend, reassign, or discontinue services at its sole discretion where continued services are considered unsafe, unethical, unlawful, outside the scope of available services, beyond a professional's competence, inconsistent with professional obligations, or otherwise not in the best interests of the client, Mental Wellness Professional, or platform.

Counselling and therapy outcomes vary between individuals and depend upon numerous personal and clinical factors beyond the reasonable control of Inner Meadow Care or the treating Mental Wellness Professional.

10. Limitation of Liability, Disclaimer & Indemnity

To the fullest extent permitted by applicable law, Inner Meadow Care provides its website and services on an "as available" and "as is" basis without any express or implied warranty regarding uninterrupted availability, security, suitability, accuracy, or fitness for a particular purpose.

While reasonable care is exercised in providing our services, Inner Meadow Care does not guarantee:

any particular counselling or therapeutic outcome or improvement;
diagnosis or recovery;
uninterrupted availability of the website or third-party platforms;
error-free communications;
uninterrupted internet connectivity; or
uninterrupted operation of third-party technology providers.

To the fullest extent permitted by law, Inner Meadow Care, its proprietor, Mental Wellness Professionals, employees, contractors, representatives, and affiliates shall

not be liable for any indirect, incidental, consequential, exemplary, special, or punitive loss or damage arising from the use of our website or services, including delays, technical failures, internet interruptions, third-party platform failures, cyberattacks, cyber incidents, ransomware attacks, payment processing errors, or any circumstances beyond our reasonable control.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

Indemnity

You agree to indemnify, defend, and hold harmless Inner Meadow Care, its proprietor, Mental Wellness Professionals, employees, contractors, representatives, and affiliates from and against any claims, complaints, proceedings, liabilities, damages, losses, penalties, costs, and reasonable legal expenses arising from or relating to:

your breach of these Terms or any applicable Policy;
misuse of our services or third-party platforms;
false, misleading, or fraudulent information provided by you;
violation of applicable laws or the rights of another person;
unauthorised recording, publication, or disclosure of confidential information; or
any act or omission by you that causes loss or liability to Inner Meadow Care or any Mental Wellness Professional.

11. Intellectual Property

All intellectual property associated with Inner Meadow Care, including its name, branding, logos, website design, written content, blogs, worksheets, resources, graphics, videos, audio recordings, forms, templates, downloadable materials, and other original content, is owned by or lawfully licensed to Inner Meadow Care and is protected by applicable intellectual property laws.

Unless expressly permitted in writing, users may not reproduce, modify, distribute, publish, sell, license, translate, commercially exploit, create derivative works from, or otherwise use any content belonging to Inner Meadow Care.

Nothing in these Terms grants users any ownership or intellectual property rights in any content, materials, or services provided by Inner Meadow Care. Users shall not use, reproduce, imitate, register, or otherwise exploit the name "Inner Meadow Care", its logo, branding, domain names, trade dress, or any confusingly similar names, marks, or branding without the prior written permission of Inner Meadow Care.

12. Changes to Services, Policies & Terms

Inner Meadow Care may modify, update, suspend, discontinue, or replace any aspect of its website, services, fees, communication methods, operational procedures, technology providers, Policies, or these Terms where reasonably necessary for legal, ethical, security, operational, clinical, or business purposes.

Updated Terms or Policies become effective upon publication on our website or upon notification where required by applicable law.

Continued use of our services after such updates constitutes acceptance of the revised Terms and Policies.

Inner Meadow Care may also temporarily suspend access to any part of its services for maintenance, security, investigations, legal compliance, system upgrades, emergencies, or other circumstances beyond our reasonable control without liability for any resulting interruption.

13. Governing Law, Dispute Resolution & General Provisions

These Terms and all Policies shall be governed by and interpreted in accordance with the laws of India.

Before initiating formal legal proceedings, the parties agree to make reasonable efforts to resolve any dispute through good-faith communication with Inner Meadow Care. Where appropriate and legally permissible, disputes may be resolved through mediation or arbitration by mutual agreement before approaching the courts.

Subject to applicable law, the courts having jurisdiction over the registered place of business of Inner Meadow Care shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or our services.

These Terms, together with all applicable Policies, constitute the entire agreement between you and Inner Meadow Care regarding your use of our services and supersede any prior discussions or representations relating to the same subject matter.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Any delay or failure by Inner Meadow Care to exercise or enforce any right under these Terms shall not constitute a waiver of that right.

Inner Meadow Care shall not be liable for any delay, interruption, or inability to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, governmental actions, war, civil disturbances, labour disputes, internet outages, power failures, cyberattacks, cyber incidents, ransomware attacks, data breaches not caused by our negligence, failures of third-party providers, or other force majeure events.

14. Contact Us

For any questions, requests, complaints, or legal notices relating to these Terms or our services, clients may contact Inner Meadow Care through the contact details or contact form provided on our website.

Terms and Conditions